RPL
Round Pixel Labs
About Round Pixel Labs

Transforming Customer Engagement Since 2007

We're passionate about helping businesses of all types build stronger connections with their customers through innovative, yet simple engagement solutions.

Our Story Contact Us
Proudly based on the island of Maui, Hawaii
18+
Years of expertise
1M+
Review requests
100+
Platform integrations
24/7
Customer support
Our Journey

The Round Pixel Labs Story

A decade-long journey of innovation in customer engagement and reputation management

2010

Our Beginning

Founded on Maui as part of Essential Marketing Systems Inc., with a vision to revolutionize how businesses engage with customers. Early focus was on reputation management solutions for local Hawaiian businesses.

2013

Five Star Review System™

Launched our pioneering reputation management platform, which quickly gained popularity among hospitality businesses for its effectiveness in generating authentic customer reviews and addressing guest concerns.

2016

Best Local Reviews™ Platform

Expanded our offerings with a comprehensive review aggregation platform, helping businesses centralize and showcase their best customer experiences across multiple channels.

2019

Integration Framework

Developed a flexible integration framework to connect our solutions with the existing tools and platforms businesses already use, allowing for seamless implementation without disrupting established workflows.

Today

Round Pixel Labs

Now operating as Round Pixel Labs, we continue to innovate in the guest engagement space, with a comprehensive platform that helps businesses of all sizes create meaningful connections with their customers, driving growth and loyalty.

Our Philosophy

What Sets Us Apart

Our approach to customer engagement is built on these core principles

Integration First

We don't replace your existing tools—we enhance them. Our solutions work with your current systems, not against them, minimizing disruption while maximizing results.

Human-Centered

Technology should enhance human connections, not replace them. We design solutions that facilitate meaningful interactions between businesses and their customers.

Results Driven

Everything we do is measured by its impact on your business. We focus on creating solutions that deliver tangible improvements in customer satisfaction, retention, and revenue.

"Our mission isn't to replace what's already working; we're here to ensure it functions even better, smoother, and contributes to your ongoing success. We uncover blind spots and help you maximize every customer interaction."
— The Round Pixel Labs Team
Island Operations

The Maui Advantage

Based on the beautiful island of Maui, Hawaii, our location offers unique advantages for both our team and our customers.

Extended Support Hours

Our Hawaii location means we're available later in the day for mainland US customers, extending your support window by 2-5 hours depending on your time zone.

Hospitality DNA

Operating from a world-class tourism destination gives us firsthand experience with the hospitality industry and a deep understanding of guest expectations.

Global Perspective

Hawaii's unique position as a bridge between East and West gives us a global perspective on customer service excellence and hospitality best practices.

Need to reach us? Our team is available from 7 AM HST (9 AM PST / 12 PM EST) to 6 PM HST (8 PM PST / 11 PM EST).

Maui, Hawaii Office

When We're Working

Hawaii (HST)
7 AM - 6 PM
Pacific (PST)
9 AM - 8 PM
Central (CST)
11 AM - 10 PM
Eastern (EST)
12 PM - 11 PM
Our Maui-based team is available when you need them, with extended hours for mainland US businesses.

Let's Transform Your Customer Engagement

Ready to enhance your customer engagement with solutions that work seamlessly with your existing tools? Contact our team to discuss how we can help your business grow.

Send us a message Call our team

Interested in partnership opportunities? Contact our partnership team.